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It seems like lightyears ago to us...things move fast around here :)...but back in August, we made it possible for you to schedule out lab orders for future dates & more easily re-order tests for patients.
We got some feedback from you all (thank you so much - we couldn’t do our jobs without you) and we’re now making this feature more accessible.
Previously, you could only schedule out a future lab order for orders that had already been placed. But, now, you can schedule out any order of your choosing right in the checkout flow.
Watch the video below or see the text and screenshots beneath to see how it works.
How does it work?
When you check out a lab for a patient, you’ll see a new feature right at the top of the checkout screen. By clicking the date, Rupa will open a calendar for you that allows you to schedule the order for a future date.
Select the date of your choosing then check out as normal. Your order will be sent to the patient via e-mail on the date you’ve selected. Voila! Note that patients will only be asked for payment on the date of your scheduled order, not before.
The statuses of your scheduled orders also appear on your dashboard, so you can keep track of what’s scheduled.
Give it a try! Schedule an Order.
If you’ve been using Rupa, you already know we send your patients emails with key updates: ship dates, instructions, when samples arrive at the lab, and more. But now we’re super-charging your patient's instructions. 🚀
Now when you place an order for your patient, your patient will receive an email with a link to step-by-step instructions on what to do next.
This page gives your patient detailed instructions on:
See a “live” example of a Patient Instructions Page!
⭐️ Bonus: You will be able to access each of your patient’s custom instruction pages from the Order Events section in the Rupa portal!
Here’s to more clarity, ease, and simplicity with lab testing for your patients! 🙌
You’ll now be able to download requisition forms for paid orders right from the Rupa portal for these labs: Alletess, Bostonheart, Diagnostic Solutions, Spectracell, DUTCH, US Biotek, Vibrant America, iGeneX, Quicksilver, Access Med Labs, Cyrex, ELISA-Act, and Precision Point.
Note that some of our partner labs don’t offer digital requisition forms (Genova, GPL, Doctor’s Data, ZRT). If you need the req for these labs, please message our team!
We’ve heard from many of you that our lab test catalog is the easiest place to search, filter and select testing for your patients. Now, we’ve taken that one step further - as of today, you can start orders right in the catalog! 🚀 (Bonus Points: we also now show you shipping & turnaround times for each test right on the “more details” card!)
At Rupa, we started out offering drop-shipped kits for all labs. As of today, you can now use Rupa for your In-Office Kits from 6 of our labs - meaning you can hand a kit to a patient in person, and we’ll still handle the payment, instructions, and follow-ups, specimen issues, and results! 🎉
As we’ve grown, we’ve worked to support many of you who are operating partially in-person, or will eventually be fully in-person again. Our goal at Rupa is to support you whether in-person or virtual, for the long-term!
We also know that some kits are better when handed over in person -- i.e. for drawing blood samples on the spot, getting timing right with hormone panels, etc.
We now offer In-Office kits for:
Learn more about using In-Office Kits.
This has been a long desired feature to minimize the questions you’re getting from your patients! Many patients reach out to check on the status of their tests. Now, patients will get an email from Rupa when samples arrive at the lab. This email will also share the estimated turnaround time. Scheduling a follow-up is now one less item on your plate!
Note: we are only able to share sample information for labs that have this information available - some of our partner labs don’t, unfortunately! :(
Patients sometimes have to hold off on completing a test - because of test preparation, timing, financial reasons, etc. They can now pause an order, and get automatically reminded by Rupa when it’s time to complete the test. If your patient decides to pause their order, we will let you know in the patient’s Order Events in your dashboard.
You can now search and add ICD-10 Diagnosis Codes to every patient order in seconds. This will help your patients create Superbills they can submit to their insurance for reimbursement. It’ll now also be easier to place Genova orders with insurance - with ICD codes right in the ordering portal to select!
We know this has been a practitioner favorite and highly requested lab for a while. We’re so excited to now be partnering with Precision Point to bring you their suite of lab testing. Precision Point is known for Allergy, Sensitivity, and Intestinal Permeability testing. Learn about Precision Point's areas of expertise here.
ELISA/ACT Biotechnologies is known for their lymphocyte response assay for detecting delayed hypersensitivities. We've heard from many of you how useful their testing is and are excited to have them on board Rupa! You'll see ELISA/ACT in your catalog and ordering portal when you login. Read more about ELISA/ACT here.
