Order and track all of your in-office supplies in one portal.

We do require all test kits to be ordered through Rupa in order to make sure we can connect your results to your account. If you have kits in stock already that you’d like to use, message our team and we can see if we can do it! It varies on a lab by lab basis. 🙏

We’re so glad you asked! Check out this Getting Set Up with Phlebotomy Resource for everything you need to draw in your clinic, including specific lab instructions, tips on shipping samples, and more! If you still have questions, don’t hesitate to reach out. 🤩

When you’re ready to use a kit on a patient or ship a sample back to the lab, you must activate your kit by placing the order on Rupa — you have two ways to do this! From the "Inventory Tab" or by Starting a New Order.

follow these steps:
   - Start an Order, or click "Activate Kit" on your inventory tab.
   - Select the test you are using.
   - Make sure “In-Office Kit” Delivery Method is selected once it’s in the cart. This tells us not to ship a kit! 
‍
In most cases, a pre-filled digital requisition will be available to download & print. For Genova and Mosaic, there is only digital activation.

Learn more about managing your inventory & activating kits, here.

We currently offer in-office kits & supplies for Genova, Mosaic Diagnostics, Doctor's Data, Access Medical Labs, Dutch, Diagnostic Solutions, US Biotek, Alletess and Boston Heart, but we’re eager to add more! Let us know which you’d like to see next, here.

Oh no… we risk never receiving your results! We’ll do our best to match them in this case, but we can’t guarantee results will be tied to your account. If this happens, don’t worry! Just message our team and we’ll get the order set up for you.

As a reminder, Genova and Mosaic have a digital activation process. We handle this for you when you place the order on Rupa!

Orders placed using Physician Services require a signing physician to review & approve the order, which means we can’t generate a Requisition instantly for you. When using kits in the office, we want to get you your requisition instantly!

Nope! There is no cost to ordering any supplies on Rupa. 🥳

When placing an order for a patient on Rupa, you can use either practitioner-pay or patient pay. Please note — if using patient-pay, the patient must pay for the order during the appointment (usually via their phone) in order to release the requisition.


Note: Genova and Mosaic are currently only available for Practitioner-Pay. Want to use patient-pay? Let us know! 

You can drop off samples at any approved carrier using the provided shipping materials from the lab included inside the kit! We recommend dropping off samples Monday-Thursday, so samples don’t sit over the weekend. Access does offer Saturday Shipping Labels that you can request through your In Office Kit supplies. If you have an approved carrier account already, you can coordinate pick ups as well. Check out which labs are using which carriers, here

If you'd like to get set up with a UPS Pick Up for your Access Medical supplies, just reach out to our team ([email protected], or your chat button!).