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We’ve heard from many of you that you like to place the same lab test orders again and again. This makes total sense to us, too - for example, checking in on a patient’s gut health requires an initial test followed by another test after a certain time period.
To help make repeat orders as simple as possible, we first launched custom bundles - allowing you to create, save, and name any lab test bundle of your choosing from multiple lab providers for easy one-click ordering.
But, now, we’re making ordering the same tests over and over again even more convenient!
This feature is perfect for those who want to order the same tests for a patient, but haven't scheduled them in advance.
Simply go into your dashboard, click the “order again” dropdown and select “order now”
You’ll then be brought to the checkout page, where your patient’s information and tests will already be loaded and you can checkout as normal. As easy as pie.
Do you have a specific date in mind for when you need to re-run a test? If so, this feature is for you.
Simply go into your dashboard, click the “order again” dropdown and select “schedule order”. You’ll be brought to this calendar where you can schedule the order for a future date.
After you schedule the order, it will appear in your dashboard as a reminder. You can edit or re-schedule from there if something changes!
If you’ve elected to pay for the order, then the card on file will be charged on the date the order is scheduled for. Your patient will receive notification that the test has been ordered, as usual.
If you’ve designated your patient as the payer, then your patient will receive an e-mail as usual asking for payment.
We are so excited to announce that dnalife®, an industry leader in nutrigenomic and pharmacogenomic testing, is our newest lab partner on Rupa!
dnalife® offers 12 different genetic panels covering a wide range of health markers for overall wellness, weight management, chronic disease risk, and cognitive and mental well-being. Their reports provide actionable insights that empower patients to take more responsibility for their health.
Welcome dnalife®!
On Rupa, it takes 2-3 clicks and no more than 60 seconds to place an order. And even better? All of your results, from all of your lab companies, appear in one place. We’ll also handle all your patient & lab logistics, issues, and questions.
Get started here! Order dnalife® on Rupa.
We are so excited to announce that Immunosciences, an experienced lab in immunology and autoimmunity, is our latest lab partner on Rupa!
Immunosciences' Autoimmune Profile-Comprehensive can help in the early detection and identification of autoimmune disorders through the measurement of predictive antibodies, some of which can appear in the body up to years before the active onset of the disease. This gives practitioners a window of opportunity to ameliorate, halt or even prevent the development of an autoimmune disorder that could mean years, or even a lifetime, of suffering.
Warmest welcome to Immunosciences on Rupa!
On Rupa, It takes 2-3 clicks and no more than 60 seconds to place on order. And even better? All your results, from all your lab companies, appear in one place. We’ll also handle all your patient & lab logistics, issues, and questions.
Get started here! Order Immunosciences on Rupa.
We’re beyond excited to announce an updated, comprehensive, and flexible new way to navigate both our Lab Test Catalog and Cart!
When creating an order for your patients in the Cart, you now have the ability to filter by health category, lab company, sample type, and phlebotomy requirements! You can easily view test details and pricing, as well as search by specific biomarkers. At the top of the cart, you can save your lab test bundles and favorite tests.
We’ve also introduced a new home page for our Lab Test Catalog to help you navigate the growing list of lab tests and companies Rupa has to offer! Check out our “Discover Labs” page, where you can browse through all of our updated health categories and see each lab company’s specialty.
Let us know what you'd like to see next!
We are so excited to announce that 3X4 Genetics, a leader in nutrigenomics, is our latest lab partner on Rupa!
3X4 Genetics main test, The Blueprint Report, tests over 148 genes and uses evidence-based analysis with a proprietary scoring system to group the results. The outcomes are detailed in a Blueprint report. It is a comprehensive report that clearly defines for the practitioner and patient immediate, actionable recommendations on diet, lifestyle, supplements, and other relevant health interventions.
We welcome 3X4 Genetics to Rupa! On Rupa, It takes 2-3 clicks and no more than 60 seconds to place on order. And even better? All your results, from all your lab companies, appear in one place. We’ll also handle all your patient & lab logistics, issues, and questions.
We are so excited to announce that TruDiagnostic is our latest lab partner on Rupa! TruDiagnostic is an exciting, highly requested CLIA certified lab specializing in epigenetic methylation testing.
TruDiagnostic’s leading test, TruAge Complete Collection, specializes in being able to quantify the aging process (Biological Age). Their testing can tell you your biological age, your rate of aging, your rate of stem cell divisions, telomere length and much more. They use algorithms developed in collaboration with universities such as Duke, Harvard, Yale, and others to show your patients how you are effectively slowing their aging process.
We welcome TruDiagnostic to Rupa!
We’re thrilled to announce that Microbiome Labs is our latest lab partner on Rupa! Microbiome Labs is a highly requested CLIA certified lab focused on Functional Microbiome Analysis testing.
Microbiome Labs main test, BiomeFx, shows you the general composition of your gut microbiome, relative abundances of pathogens and keystone species, dysbiosis ratios, and 20+ microbial functions that contribute to patient outcomes.We welcome Microbiome Labs to Rupa! You can order Microbiome Labs on Rupa by clicking on the link below. By ordering on Rupa, you can order lab tests in just 2-3 steps in 60 seconds or less, have all results come to one place, and have us take care of all patient & lab logistics, issues, and questions.
Phlebotomists are critical to the lab testing process, but it’s not always easy to find them. This is especially true now when so many of you are operating remote or telehealth-first practices. If you’re operating in Arizona, it’s not easy to know about phlebotomy options if your patient is located in Wisconsin.
That’s why Rupa has launched its searchable phlebotomy database - so you can easily find phlebotomists who can draw your patients’ blood in their geographic area.
Rupa has built a phlebotomy network across the United States to ensure phlebotomy options are available for most patients. You can use this database to find where they are and see the phlebotomy options that we send patients via e-mail after you place an order with us.
If you want to send all of your patients to a specific phlebotomist, you can always set a preferred phlebotomist (scroll to the bottom of this page). In this case, we’ll direct all of your patients to your phlebotomist of choice.
We’re always looking to expand our phlebotomy services - if you don’t see a phlebotomist in your patients’ area, send us a message in our portal and we’ll be glad to help.
It seems like lightyears ago to us...things move fast around here :)...but back in August, we made it possible for you to schedule out lab orders for future dates & more easily re-order tests for patients.
We got some feedback from you all (thank you so much - we couldn’t do our jobs without you) and we’re now making this feature more accessible.
Previously, you could only schedule out a future lab order for orders that had already been placed. But, now, you can schedule out any order of your choosing right in the checkout flow.
Watch the video below or see the text and screenshots beneath to see how it works.
How does it work?
When you check out a lab for a patient, you’ll see a new feature right at the top of the checkout screen. By clicking the date, Rupa will open a calendar for you that allows you to schedule the order for a future date.
Select the date of your choosing then check out as normal. Your order will be sent to the patient via e-mail on the date you’ve selected. Voila! Note that patients will only be asked for payment on the date of your scheduled order, not before.
The statuses of your scheduled orders also appear on your dashboard, so you can keep track of what’s scheduled.
Give it a try! Schedule an Order.
Sometimes, you need to add a little something extra to your lab order: custom patient instructions.
By adding a note to your patients during checkout, you can let them know if there are any special instructions when completing their lab. Your notes appear front & center when your patient receives e-mail instructions from us.
Now, we’re letting you save your “notes to patients” to make it easier to retrieve custom instructions that you send to multiple patients. This way, you won’t need to re-type custom instructions - they’ll be saved for you for quick retrieval.
How do you save notes to patients?
Go to settings and click on “saved notes to patient”. Here, you will create your snippet (aka note), add a title, and click save.
When you want to checkout your next order, click “insert snippet” to add any one of your pre-saved notes. Once you complete checkout, your saved note will appear front & center in the patient instructions e-mail that Rupa sends your patient.
Navigate to your settings to create a saved patient note today.
Every now and then, labs have shipping & results delays. We certainly never want it to happen. But when it does, we want to make sure you’re informed so you can plan accordingly.
That’s why we’re creating more transparency around lab delays...in multiple ways.
You’ll be notified in two ways:
You’ll be notified in several ways:
If you’re effected by a delay, please feel free to message us in Rupa. We’ll be happy to answer any of your questions.
