Texting patients their orders leads to higher conversion & shortens the lab testing cycle📱

We know how important it is for you to streamline the process of lab testing. We can now send your patients their orders via text, in addition to email.

Texting orders can lead to 15% higher conversion for patients who might not have gone through with their lab order. Texted orders also get patients to move forward faster, allowing you to get results in faster, and shorten the lab testing cycle. ⚡️

How Texting Works

You’ll enter your patient’s phone number when you’re placing the order, not when you create the patient.

• Make sure you enter a number that is text-able (ie. not a landline)

You can choose to send the order through email + text, or just email.

• ‍‍If a patient isn’t a good fit for texting, no problem! You can switch to just sending them an email.

The first text Rupa sends your patient is a quick consent message.

• We do this to protect your patients' privacy, since the order link contains sensitive information

We only text your patient once for their original order.

• We won’t spam your patient or send them marketing content, ever.
• Reminder messages will only go to patients' email.
• The shipping update, cheat sheets and check-in will still be sent via email

Patients should still email Rupa for support. We don't yet offer support over text.

Earlier this year, we introduced the ability to track your clients’ results over time. Today, we’re thrilled to announce some major upgrades to our Trends feature—all based on your feedback!

Now you can effortlessly invite clients to share past results, import data in one click, and experience dramatically faster, more accurate parsing.

Trends — Track your client’s lab results over time

What's new with Trends:

• ✉️ Invite your clients to share their past results with you!
• 🗂️ Import all your results in one click, with PDFs or screenshots!
• 🏃‍♀️ The speed and accuracy of our parsing system has dramatically improved.
• 📊 Clients have the same great Trends experience in their Patient Portal

Here's what you can do:

• 🔍 Import unlimited past results from any lab company - even ones not offered on Rupa! Simply drag and drop results files or screenshots of them, we'll extract all the data for you.
• 🩸 Visualize results from Rupa orders entirely automatically. Including all basic blood labs, some hormone labs, and more.
• 🎯 Optionally set and customize optimal ranges to quickly spot markers that stray from the ideal.
• 🤓 100% Free for you and your clients to use!

Getting lab results faster can make a significant difference in patient care. That's why we're introducing a new feature: Rupa now supports preliminary results from Access Medical Labs. ✨

What's a preliminary result? A preliminary result is an individual biomarker result shared with you immediately after it's processed by the lab, without waiting for the entire order to be completed. This allows you to:

• ⚡️ Receive results much faster—often days earlier than before.
• 📈 Start analyzing and acting on data as it becomes available.
• 🧪 Provide your patients with quicker insights, potentially leading to faster treatment decisions.

Why this matters? In many cases, you'll receive preliminary results within hours of the lab test, compared to waiting days for the full report. This dramatic speed increase empowers you to:

• 🌱 Begin formulating treatment plans earlier.
• 🩸 Quickly identify concerning values that may need immediate attention.
• 💙 Reduce patient anxiety by delivering faster feedback.

From now on, you’ll receive these rapid preliminary results for all Access Medical orders by default. If you'd prefer to wait for the full report, you can easily disable preliminary results in your Rupa account settings.

🥳 Rupa is now available in all 50 states! We recently welcomed a new lab partner, Empire City Laboratories, to bring blood labs to NY with the convenience of 16 blood draw stations across NYC! 🚀

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Why use Empire Labs?

• 🧪 Wide variety of lab offerings, including their top ordered labs: STD panel, Thyroid Function panel, Micronutrient panel
• ⌛️ Fast turnaround times! Most results are available within 24-48 hours
• 🗽 Empire labs can be drawn free of charge at their 16 NYC locations!
• 🇺🇸 Available in 49 states, including NY & NJ! (*Not available in Rhode Island at this time)

We're thrilled to announce a feature many of you have requested: PDF export for Rupa blood lab results! We hope this helps with:

1. Professional In-Office Patient Reviews
   
2. Storing Easy-to-Read Visualizations in Your EHR

Key Features:

• One-click PDF generation of blood results
• Customization options:
  • Add your clinic logo
  • Toggle high/low descriptions
  • Include your own optimal ranges
  • Create custom automatic descriptions
• Available for both you and your patients
• Free to use!

Announcing the latest addition to our catalog: the Bristle Oral Health Test is now here and available for order! 🚀 Explore, analyze, and enhance oral health with Bristle's convenient at-home oral microbiome test.

Why use the Bristle Oral Health Test?

• 🧪 Identify root causes of oral health issues
• 🤓 Receive personalized recommendations for diet, oral care products, and supplements
• 💙 Understand the link between oral health and overall well-being

_{*Please note: This test isn't available for patients in NY at the moment. We appreciate your understanding.}

We're so excited to announce our first early cancer detection test to come to Rupa! 🚀 EPISEEK is a liquid biopsy blood test and is able to detect circulating tumor DNA from more than 20 common cancer types as part of a comprehensive oncology workup!

‍Which cancers can EPISEEK detect?

• Lung
• Breast
• Prostate
• Colorectal
• Pancreatic
• Head and neck
• Urinary bladder
• Esophageal

*The EPISEEK liquid biopsy blood test is intended to be ​used as a complementary tool to established cancer ​screening assessments.

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Tiny Health, the only stool test in the market with reference ranges specifically adapted for the newborn, infant, and toddler gut (0 to 3 years old), is now available in the Rupa Lab catalog!

All Tiny Health tests are processed in a US Based CLIA-certified and CAP-certified lab, assuring the highest quality standards! 🌟

Popular Tests

• 💩 Gut Health Test (Baby, Child, Adult, or Pregnancy): Gives you insights on the commensal and pathogenic species in the microbiome with accurate relative abundances.
  
  
• 🌸 Vaginal Health Test: For patient's trying to conceive, pregnant, or women trying to get to the root cause of their symptoms.
  
  
• ⚡️ Tiny Health PRO: The comprehensive gut health test that includes microbial and stool chemistry markers to provide insights into the microbiome community balance, digestive/absorption, and inflammation from both microbiome and intestinal sources.

We've heard from so many of you how time consuming it is to track your clients' results over time. So, we've been hard at work on a new feature to give you a complete view of their health journey. Introducing... 🥁

Trends — Track your client’s lab results over time.

• 🔍 Import unlimited past results from any lab company - even ones not offered on Rupa! Simply drag and drop a PDF, we'll extract all the data for you, and then check over the extracted information.
• 🩸 Visualize results from Rupa orders entirely automatically. Including all basic blood labs, some hormone labs, and more.
• 🎯 Optionally set and customize Optimal Ranges to quickly spot markers that stray from the ideal.
• 🤓 100% Free for you to use!

Trends is practitioner-only for now, but not for long! Soon, clients will be able to upload their past lab results themselves, making it easier to share their health history with you.

We can't wait to hear what you think! 🤩

Practitioners can now see and handle specimen issues right from the Dashboard.

• We'll notify you immediately if the lab has a sample processing issue.
• Filter to see all your delayed orders and orders requiring your action.
• Choose how to handle the issue from easy options, including: full/partial recollection, refund, or accept the partial results.
  

With Results Over Time, you can now automatically view the trending of blood and hormone markers for your patients at a glance!

It works with blood biomarkers from Access Medical Labs, AML drawn at Labcorp, Boston Heart, and hormone markers from ZRT and Doctor's Data - with support for more labs on the way! 

To use it, navigate to a patient's Details page. And from there, select the Results Over Time tab. That's it!

We're working on a way to import your patients’ past results from outside Rupa and we'd love to hear your use case! Take this quick survey to let us know!

Learn more about Results Over Time in our Help Center.