Lab Portal Updates ⚡️

We’re always enhancing Rupa. Check out our latest updates!

Preliminary Results
October 14, 2024

Getting lab results faster can make a significant difference in patient care. That's why we're introducing a new feature: Rupa now supports preliminary results from Access Medical Labs. ✨

preliminary

What's a preliminary result? A preliminary result is an individual biomarker result shared with you immediately after it's processed by the lab, without waiting for the entire order to be completed. This allows you to:

  • ⚡️ Receive results much faster—often days earlier than before.
  • 📈 Start analyzing and acting on data as it becomes available.
  • 🧪 Provide your patients with quicker insights, potentially leading to faster treatment decisions.

Why this matters? In many cases, you'll receive preliminary results within hours of the lab test, compared to waiting days for the full report. This dramatic speed increase empowers you to:

  • 🌱 Begin formulating treatment plans earlier.
  • 🩸 Quickly identify concerning values that may need immediate attention.
  • 💙 Reduce patient anxiety by delivering faster feedback.

From now on, you’ll receive these rapid preliminary results for all Access Medical orders by default. If you'd prefer to wait for the full report, you can easily disable preliminary results in your Rupa account settings.

More Recent Updates

Notification Settings
February 21, 2023

In a busy clinic, we have learned that sometimes our practitioners want to designate someone else to manage their order related emails, updates and questions. Now, we have a way to do that! 

Introducing Notification Settings: Practitioners can choose a new point of contact to receive their order-related updates.

Navigate to your Clinic Settings, where anyone within your clinic can update your preferences.

Whether you prefer all notifications to go to one email, or whether each practitioner has their own staff member, your settings are customizable. Both practitioners and staff have access to make these updates.

Create visual, simplified, entirely customizable Results Summaries for your patients
February 8, 2023

We know that summarizing your patient’s results and building a treatment plan can be time-consuming – that’s why we just launched our new Results Summary tool! 

Results Summary allows you to pull key insights from your patient’s lab tests and share simplified, visual, and actionable plans directly from Rupa. 🤩

Once your client’s results are in, you can:

  • Highlight relevant biomarkers with visualizations
  • Customize your reference ranges and biomarker analysis, optimizing for personalized outcomes
  • Add treatment plan tasks such as supplements, lifestyle, and nutrition recommendations
  • Document your patient’s symptoms, tying them directly to data-backed results 
Introducing LabShops
February 2, 2023

We're excited to announce the launch of LabShops – a new way for you to grow your business and improve access to testing for your clients! With LabShops, you can create a custom e-commerce page to make testing available to your practice's community or educational program participants.

Here are some of the features you'll have access to with LabShops:

  • Access to over 3000 lab tests through a signing physician.
  • Custom fees and get paid out – you can add your own custom fee to each test or bundle and get paid out via Stripe once results come in for each client.
  • Monetize your content by offering testing to your course participants and increasing the value of your educational content.
  • Branded and custom to you – you can include your own logo, description, and video on the LabShop so your clients know the testing is recommended by you!
  • Sleek and modern experience for your clients – we handle the logistics of the tests, so you can focus on growing your business.

This is just the beginning of what LabShops has to offer – we can't wait to see how you'll use it to scale your impact and improve access to testing for your clients.

Get started with your own LabShop

Now on Rupa: DHA Laboratory
November 16, 2022

Rupa is so excited to welcome DHA Laboratory as our latest lab partner. 

DHA Laboratory focuses on the understanding and treatment of mental and emotional conditions. Their kryptopyrrole quantitative urine analysis and functional blood chemistry tests have been used to treat over 80,000 patients with a variety of conditions, including anxiety, depression, and neurodegenerative disease. They are on a mission to provide evidence-based laboratory testing to patients and practitioners everywhere.

On Rupa, we make lab ordering easy. It’s free to sign up, and takes no more than 60 seconds to place your first order. All of your results, from all of your lab companies, appear in one place. We’ll also handle all your patient & lab logistics, issues, and questions.

Get started here! Order DHA Laboratory on Rupa.

In-Office Kits for Access Medical Labs
November 14, 2022

Introducing In-office Kits for Access Medical Labs

With the transition back to in-person visits, we recognize the need for in-office blood draws and for handing out kits.

Great news - you can now stock Access Medical Labs kits in your office for basic blood work through Rupa! 

With this offering you can:

  • Bulk order kits and supplies from Access straight through Rupa
  • Generate instant requisitions to complete blood draws on the spot
  • Ship the sample to Access via UPS on the same day!

As a reminder - we offer in-office kits for these labs:

  • Access (New!)
  • BostonHeart
  • Alletess
  • Diagnostic Solutions
  • Precision Analytical
  • US Biotek
Order Details Page for Patients
November 11, 2022

Introducing our Order Details page for patients

We’ve designed the Order Details page as a tool to reduce admin burden on your practice. No more fielding questions from patients about orders!

Patients now receive a link to a login page where they can

  • View the status of their order
  • Download receipts and superbills
  • View their results (after you release them)

How does it work?

After you place an order and the patient completes payment, the patient receives an email with a link to their Order Details page. They can access that page by entering their last name and date of birth - no need to create an account! Once on the details page, they can view the status of their order, and download receipts, requisitions, superbills and results as the order progresses.

Physician Services
October 27, 2022

Introducing Rupa Physician Services

With Rupa Physician Services, you can collaborate with a nationally-licensed signing physician on Rupa who can order your clients lab testing. With Rupa, you can be a part of your client's lab testing journey, and stay in the loop with all order updates & results via your Rupa portal.

Who is it for?

  • Health and Wellness Professionals who want to collaborate with a nationally-licensed signing physician to enhance client care

How does it work?

  • Turn on Physician Services in your Rupa Account
  • Choose ‘Physician Services’ as your signing practitioner to request a licensed physician to order your client’s testing.
  • The signing physician reviews and places the order with the lab as needed.
  • When results are in, the signing physician reviews for any critical values.

Physician Services is designed to add value to your client's health journey and help them live their healthiest lives. We're so excited to be able to offer your practice this service.

Ready? Add Physician Services to your account.

Downloadable, Pre-Filled Superbills for Patients
September 21, 2022

Rupa Health is on a mission to make lab testing more affordable and accessible. To help get there, we’ve made submitting claims to insurance that much easier for your patients.

We’re excited to announce that patients will now receive a pre-filled Superbill for every patient pay order!

While creating an order, you can select ICD-10 diagnosis code(s) that will then appear in the Superbill provided to your patient. This way your patient will no longer have to reach out to you to obtain these codes!

What will your patient see?

Once an order is fully paid, patients will be able to download an itemized receipt and corresponding Superbill. Patients will also always have access to a blank Superbill template and instructions to complete it.

Example Superbill!

A Superbill is an itemized receipt of services a patient can submit to insurance after payment and services have been performed. The Superbill provided to patients is intended for reference only. Nothing in this document is intended to serve as reimbursement advice, a guarantee of coverage, or a guarantee of payment for lab testing. Patients should refer to their applicable payer policies for more specific guidance; all coverage decisions are up to the insurance provider.

View Your Lab Ordering Access
August 24, 2022

On Rupa, we provide our practitioners with access to 30+ unique lab companies! Lab ordering access is determined by each individual lab company according to your state and license. Now, you can easily view which labs you have access to directly within your Rupa portal. If you work in a clinic with multiple practitioners, you can also view the ordering access for each practitioner.

Even better, you can view the health categories and specialties each lab is best known for.

Take a look at your ordering access, and see which of our 30+ labs you can start ordering from today!

Commonwealth Diagnostics: Rupa's Newest Lab Partner!
August 18, 2022

We are thrilled to announce that Commonwealth Diagnostics International, Inc. (CDI) is our newest lab partner on Rupa! 

CDI is a CLIA-certified laboratory that helps providers identify and diagnose common sources of digestive distress and functional gastrointestinal ailments. CDI’s at-home breath test kits for SIBO, IMO, and carbohydrate malabsorption expedite treatment plans with precise and timely results from experienced lab staff. Their diagnostic products and solutions support meaningful GI health outcomes and are quick, easy to use, and safe for patients. Welcome, CDI!

On Rupa, it takes 2-3 clicks and no more than 60 seconds to place an order. And even better? All of your results, from all of your lab companies, appear in one place. We’ll also handle all your patient & lab logistics, issues, and questions.

Get started here! Order Commonwealth Diagnostics International on Rupa.

We love hearing from you!

If you have any feedback, feature requests, or ideas for how we can improve, please let us know. The best way for us to learn is directly from our users. 💛

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