Introducing our Order Details page for patients

We’ve designed the Order Details page as a tool to reduce admin burden on your practice. No more fielding questions from patients about orders!

Patients now receive a link to a login page where they can

• View the status of their order
• Download receipts and superbills
• View their results (after you release them)

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How does it work?

After you place an order and the patient completes payment, the patient receives an email with a link to their Order Details page. They can access that page by entering their last name and date of birth - no need to create an account! Once on the details page, they can view the status of their order, and download receipts, requisitions, superbills and results as the order progresses.

You can now browse all the documents for a patient on their Documents page! Filter by document type, including: Result, Food Plan, or Result Summary.

Introducing a redesigned patient portal that gives your clients clear access to their testing instructions, support, and results. Stay tuned for more exciting updates coming soon. 👀

You can now easily create blood panels by searching biomarkers and comparing labs.

• Search by Biomarkers: Effortlessly pair biomarkers like homocysteine, B12 or biomarker groupings like CBC, CMP for a comprehensive blood panel. 💪
• Compare Labs: Easily find labs offering all selected biomarkers and compare costs, including phlebotomy fees, for informed decision-making. 🧐‍
• Store Custom Panels: Create and store personalized panels for quick retrieval and future use

Listen to Dr. Kate, Rupa Health's Head of Medical Education, share her personal experience on how the panel builder has simplified her life!

Rupa Health has joined forces with Axle Health to offer a convenient mobile phlebotomy service🩸 for your patients in 17 US metro areas: Atlanta, Austin, Boston, Chicago, Dallas, Denver, Houston, Inland Empire, Los Angeles, Miami, Orange County, Phoenix, San Diego, San Francisco, Seattle, Tampa, Washington DC. 

What does this mean for you and your patients?

 🏡  Phlebotomy at Their Doorstep: Your patients can now schedule a skilled phlebotomist to bring their service to their home location at a time that suits their schedule.

🔄  Flexible Options: If your patients prefer not to use Axle's mobile service, Rupa will provide a list of local phlebotomy options for them to choose from.

Patients can pay the $80 blood draw fee directly at checkout. This means a more streamlined experience, allowing your patients to take care of all necessary payments in one seamless transaction.

Your patients can now easily create a secure patient account and access all their lab information in the new Patient Portal, including:

📦 Order status, including payment, lab specimen, shipping, and results 
🧪 Requisition forms and step-by-step lab test instructions 
💬 Faster, accessible patient support
📄  Easier way to review lab test results after practitioner review 

Signing up is super easy! Your patients will be prompted to create an account when they pay for their first order and will be able to log in any time. 

Learn more about our patient experience

We're excited to announce Blood Lab Dashboards, designed to elevate your patient experience with beautiful and understandable lab results!

• ✨ Offer beautifully presented results — automatically. Patients can easily filter by body system and spot out-of-range values at a glance.
• 🤓 Descriptions for humans. Your patients can discover what each blood lab marker means with our straightforward and understandable descriptions.
• 🎨 Entirely customizable. Optionally add or modify preset optimal ranges, edit custom descriptions, and brand the results with your practice's logo.

The wait is over - Cerbo EHR is now integrated with Rupa! 🎉 With this integration, Cerbo EHR users can order from Rupa's 35+ lab companies in either Cerbo or Rupa and receive results directly in their Cerbo account. 🔛

Connect your Rupa & Cerbo Accounts!

Getting results from Rupa in your Cerbo EHR is easy!

1. Log in to your Cerbo account
2. Navigate to Admin > Manage > Integrations and expand the Rupa Health section.
3. Click "+ Add Rupa Health Account" and follow Cerbo’s instructions to login and authorize Rupa and Cerbo integration. (Each account in the clinic must do this)

It’s always a great day when we can make it easier than ever for you to serve your patients. Want to see us integrate with another EHR? Let us know here! 😊

The wait is over! We’re excited to welcome Aerodiagnostics, a highly-requested breath testing laboratory for Small Intestinal Bacterial Overgrowth (SIBO) and Lactose, Fructose, and Sucrose intolerances as Rupa’s new lab partner! 🎉

Order Aerodiagnostics Labs on Rupa!

It’s always a great day when we can offer more ways for Rupa practitioners to bring root cause medicine to the world! 🤗

Do you see patients in person and want to hand out lab kits, or draw for phlebotomy, during an appointment?

You can now order the in-office lab supplies you need, like extra tubes & tourniquets from Access Medical, or Dutch Complete Kits right within Rupa. Plus, you can track orders & view order history, too! 🎉

Before using a kit on a patient, simply activate your kit by placing the order on Rupa and selecting “In Office” delivery method at check-out. Super easy! 🤩

You can currently order the lab supplies from Access, DUTCH, Diagnostic Solutions, Boston Heart, US Biotek & Alletess. Best part? We’re working on adding new labs ASAP!

Order In-Office Lab Supplies

We've just launched Transaction Reports, a way for clinics to download their Order and Billing history with Rupa. Now, you can customize a date range and download a history of your patient orders, billing information, custom fee payouts, and lab test order history.

Navigate to your Billing & Custom Fees tab in settings: 

• Select from pre-set date ranges like your previous month or entire year
• Download your report directly from Rupa

‍Download Transaction Report