What happens when you create a cart?

See How Your Clients Experience Rupa

Our goal is to support you from when you start a cart, all the way to when results are in for your client. Here’s what goes on behind the scenes, so you know your client is taken care of.

Client Experience Timeline

1
When you send a cart to a client
Your client gets an email from Rupa with details of the testing you discussed together.
2
After clients fill out their info
We give your client access to their Patient Portal, with testing FAQs and instructions.
3
Within 1 hour of your client checking out
The Signing Physician reviews and places the order, and the kit(s) are shipped out.
4
When results are in
The signing physician reviews results for any critical values and releases results to you & the client at the same time.

When you place the order

Your client gets an email from us.

We introduce ourselves as an extension of your team, that is here to help with everything lab test-related. Clients have the option to pay using Credit, Debit, HSA, FSA, or a 3-Month Payment Plan.

When Your Client Pays
When You Pay
Email
Client's Payment Page
Email
Client's Payment Page

After clients fill out their info

We give your client access to their Patient Portal, with personalized instructions.

If you gave us special instructions when you placed the order, those will be included.

Within 24 hours of receiving your client's info

We notify your client when their order has been shipped.

Tests are drop-shipped directly to the client to an address they choose. They're able to track the status of their orders in a secure Patient Portal.

See shipping times per lab
Here's what your patient sees — Local Phlebotomy Options

Local Phlebotomists

We send your client local phlebotomy options who can draw for their kits.

📦
Your client receives a kit that they’ll need to bring to the blood draw.
💵
There’s usually an additional cost that is paid directly to the phlebotomist.

Mobile Phlebotomists

Clients can choose to get blood draws in the comfort of their home.

We have partnered with Axle Health to offer a fully integrated mobile phlebotomy service in 17 metro areas. Clients can pay for and schedule mobile blood draws during checkout.
🩸
$80 Optional mobile draw option in checkout
Here's what your client sees

Rupa Phlebotomy Network

Find phlebotomists through Rupa's Searchable Phlebotomy Database.

Use our searchable map to find mobile and in-person phlebotomists in your patients’ geographic area. Our phlebotomy team also uses this map to send your patients phlebotomy options in their area via e-mail after you place an order.
Find local phlebotomists for your clients

Preferred Phlebotomists

Have specific phlebotomists you want your clients to see, or work with a phlebotomist in-house?

You can set these preferred phlebotomists as the default on your client's instructions page- by adjusting your settings.
Here's what your client sees — Preferred Phlebotomist

Sample Requisitions

We help your client fill out their pre-signed requisitions.

We send your client sample requisition forms with step-by-step instructions, no action needed from you.

See all our sample requisition forms

When results are in

You & your client are notified via email when results come in.

Results come into the Rupa Health portal to you and your client at the same time. A nationally licensed signing physician is responsible for checking lab results for critical values. In the case a critical or life-threatening result comes back, the signing physician will call your client up to 3 times and leave a secure voicemail if they are not able to make contact. We'll notify you if this happens.


Email

If your client has questions along the way, we guide them to the right resources.

Clients can access our resource library or securely chat live with one of our client support teammates!

Visit Patient Support Center
Patient Help Center

Have any questions?

Contact Us